MCX Telecom offers solutions in Unified Communications, from leading telecom producers belonging: Aastra, NEC and Mitel. We offer a complete UC solution tailored to the specific needs of the enterprise:
· IP Telephony
· Unified Communications Applications: Messages, IM, chat, video conferencing, presence management, mobile communication
· Communications Infrastructure

Integrated communication solutions for business should be based on a secure, flexible platform providing employees access to corporate resources in real time, regardless of time and place where they are located.

In companies where employees work out of the office, we offer mobile solutions - applications for DECT and GSM phones for the mobile worker. These solutions streamline work remotely and allow for fast contact with colleagues and access to corporate resources, regardless of the place where the worker is.

UC solutions provide presence management staff. Depending on the status of the worker's presence - in the office, at a delegation or in a meeting - calls are automatically routed to the appropriate phone or voice mail. With the application installed on your computer, GSM phone and PDA users have current information about the status of the presence of a colleague before making the call. Solutions of this type allow you to increase customer service levels, reduce the time lost in searching for a specific person, and minimize the costs of these calls. Presence management employees may be further integrated with other systems such as CRM or an access control system.

Unified Communication Solutions are able to increase customer service levels, reduce the time lost in searching for a specific person, and minimize the costs of these calls. Presence management employees may be further integrated with other systems such as CRM.
Increase employee productivity - by using a single interface to support various contact channels. The employee is reachable through one phone number regardless of which channel contacts are used.

Faster decision making - the integration of various communication channels provides automatic routing of calls to different end terminals depending on the chosen means of communication, the current status of the user's and his/her presence. Thus we do not lose time to select the mode of communication and the search for the person you want to communicate.

Minimizing communication costs - through automated call distribution ways.

Improved customer service - through integration with CA solutions business processes and different applications such as CRM, employees have faster and full access to information about customers, so the process of customer service is significantly reduced.