Customer relationship managment

The constantly changing competitive market forces optimalisation and perfection of the quality of business processes. Knowing how to use the information gained about a client can prove to be the key for success.

An entrepreneur must remember that the key to success  in regard to client relationship management is dependent upon the mission of the company and its focus. It’s the strategy that defines the approach towards the client.  If client relationship management would be put forth to be the key element of every company

Remember that the effectiveness of customer relationship management is dependent on whether it is accepted by the entire company. It is the company that defines the approach to servicing customers – and service process throughout the business. Placing in first place customer relationship management can be a way of managing the entire organization and the principle factor in determining the work of all employees. Often this requires a change in attitudes and habits of the management staff.

Nonetheless the introduction of customer relationship management to the group's strategic business processes brings tangible benefits. Like for example: by focussing on key clients a company can get to reduce sales and marketing costs by 80 - 90%, plus the staff of such departments as service, sales and marketing using CRM programs - to increase efficiency and can save over 20% of their time. It is worth noting that the more durable and better relationship with customers, the lower the cost of their care.

Our offer

Xspace system is a CRM (Customer Relationship Management) that is on offer at MCX Systems.

The CRM - Xspace assists managers in providing accurate information about planned budget revenues and budget realisation from project sales, while for retailers and sales support departments it facilitate the monitoring of ongoing projects at every stage of their advancement.

Xspace also enables effective management of projects, allows you to react quickly to changes or any arising problems and consciously build a long-term customer relationship based on mutual trust and understanding.

The CRM system is our own solution, therefore we are able to flexibly adjust its functionality to the needs of each organization. We can create additional modules that will be adjusted to the specific needs of your business.

Competence

With specialist skills and experience of engineers, backed by the know-how in IT, MCX Systems offers comprehensive solutions that improve customer relationship management, from consulting, analysis of needs and matching product functionality through training, technical support and service.

Advantages

• Lower operating costs (up to 30%)
• Save time and better organization of work
• Increase productivity and control - the introduction of consistent, uniform procedures and monitoring
• Implementation of consistent, high standards of customer service - a loyal, satisfied customer
• Easy traceability of events and cooperation with the customer
• Analysis of the projects planned, ongoing and completed
• Analysis of products and services sales
• Ability to prepare financial reports in a matter of seconds
• Support marketing through the creation of profiles and reports
• Integration of marketing, sales and services for an effective implementation of the objectives of the company